Land Use Submittals, Preapplication Conference Requests, Consultations & Building Permit Submittals
Beginning Monday, June 3, the Planning & Community Development (PCD) Department is changing its walk-in counter hours and extending appointment service hours to better serve the community and our customers.
You can now schedule an appointment online to meet with staff at City Hall 8 a.m. to 3 p.m. Monday-Friday to submit a land use or building permit application. Previously, this service was limited and PCD was closed for public business on Wednesday and Thursday afternoons.
In addition, the walk-in counter will be open 8 a.m. to 12 p.m. Monday-Friday to discuss a project with a permit specialist, planner or building representative or get answers to general questions about planning and development services. You can still submit permits during this time but are encouraged to make an appointment.
Expanded hours will include walk-in customers (8 a.m. - 12 p.m. Monday-Friday) and Appointments (8 a.m. - 3 p.m. Monday -Friday)
Building Permits - 8 a.m. – 12 p.m.; 1-3 p.m. Monday-Friday
Solar, Roofing, Plumbing and Mechanical permits may be applied for online. All other building permits accepted by appointment. Walk-in permit submittals are still accepted between the hours of 8:00 a.m. - 12:00 p.m. but scheduled submittal appointments will take priority.
Land Use - 1-3 p.m. Tuesday, 9-11 a.m. Wednesday, Thursday
Appointments are required to submit for certain permit types. Contact email@example.com if you are unsure of the land use permit required for your project.
Consultation - 8:30 a.m. Monday, Wednesday, Friday
Meet with a city planner and a development engineer to discuss your project. The purpose of the Consultation is to discuss in general terms project permit application questions. Staff will not prepare for the consultation nor will they produce any written or electronic documentation of the discussion. It is the applicant's responsibility to take notes. As no project permit application will have been submitted at the time of such a meeting, the city will not make any binding commitments. The Director is authorized to deduct the consultation fee from the official land use permit fee if a subsequent preapplication meeting or land use permit is applied for by the applicant within one year of a consultation meeting. A fee of $180 will be due at the time of the meeting.
These expanded appointment hours will increase weekly land use application appointments from six to nine. Weekly building permit application appointments will increase from 21 to 35. These changes allow PCD to be timelier and more responsive during the peak construction season.
The new hours will also improve staff capacity to respond to email and phone inquiries. We understand that PCD's response to all types of inquiries needs to be timely. In our current counter schedule, staff is challenged to find downtime to return questions that arrive via phone or email. Now, we expect to be able to provide a better level of service across the board.
We hope these changes will improve your experience at the planning and building counters. We remain committed to providing professional and thorough service that is responsive to the needs of our community.